This Privacy Policy explains how Home Agent LLC ("HomeAgent," "we," "us," or "our") collects, uses, shares, and protects personal information when you use the HomeAgent mobile app, our website at yourhomeagent.ai, and related services (together, the "Services"). It also explains the choices you have. Please read it together with our Terms of Service.
The short version
- We collect what you give us to keep your home record and arrange service: your account details, details and photos of your home, and what you tell us when something needs attention.
- We use AI to read appliance labels and draft guidance. Your name, address, phone number, and email are not sent to the AI.
- We share information with the companies that help us run HomeAgent, and with the service professional handling your job when you ask for one.
- We don't sell your information, don't use it for advertising, and don't track you across other apps or websites.
- You can export your data or delete your account at any time in the app under Settings, then Privacy & data.
01Information we collect
Information you give us
- Account information. Your email address and a password, which our authentication provider stores in hashed form. If you sign in with Apple or Google, we receive an account identifier and email address from them instead of a password. Sign in with Apple lets you hide your email, in which case we receive a private relay address from Apple.
- Profile and contact details. Your first and last name and, if you choose to give them, your phone number, whether you prefer a call or a text, and whether you have opted in to text messages.
- Your home. The property address, which is optional until you book a visit or join HomeManager, and details such as the year built, square footage, heating fuel, and your notes.
- Your home record. The appliances and systems you add, including make, model, serial number, install or manufacture year, warranty dates, photos, and notes.
- Photos. Photos you take or choose from your library, such as appliance labels and pictures of a problem. We only receive the photos you select.
- Requests and conversations. What you describe when something needs attention, your answers to follow-up questions, the guidance, proposals, and quotes we send you, your messages with our coordinators, and any rating or comment you leave about a visit.
- Household members. If you invite someone to share your home record, their email address.
- Waitlist. If you joined our waitlist on the website, your email address and ZIP code.
Information collected automatically
- Notification details. A push notification token and your device platform, so we can send the notifications you've allowed.
- Crash and error reports. Technical details about errors in the app and our servers, collected through Sentry. These reports are configured not to include your name, email address, or IP address.
- Limited product analytics. A small number of in-app events, such as completing a maintenance task or viewing an upgrade screen, collected through PostHog. These are linked to an internal household identifier, not to your name or email.
- Email delivery information. Whether an email we sent bounced or was marked as spam, so we stop sending to addresses that can't or don't want to receive it.
- Server logs. Standard technical information such as IP address, device or browser type, and the time of a request, used to keep the Services secure and reliable.
Payment information
HomeManager payments are processed by Stripe. You enter your card details directly into Stripe's secure payment form, and your full card number never reaches our servers. We keep a Stripe customer reference and your plan status.
What we don't collect
- Your device's location. We only know the address you type in.
- Your contacts, microphone recordings, or health information.
- Advertising identifiers. We don't track you across apps or websites owned by other companies.
02How we use information
- To provide the Services. To build and maintain your home record, read appliance labels, suggest and remind you about maintenance, and alert you to product safety recalls that match your items, using public recall data from the U.S. Consumer Product Safety Commission.
- To help when something needs attention. To draft guidance, ask follow-up questions, prepare proposals and quotes, and arrange service visits.
- To run HomeManager. To confirm your home is in our service area, manage your membership and billing, and schedule included and additional service calls.
- To communicate with you. To send notifications, emails, and, if you opt in, text messages about your requests, visits, recalls, billing, and account. You can turn most of these off in the app.
- To keep the Services safe and working. To prevent fraud and abuse, find and fix problems, and understand which features are used so we can improve them.
- To meet legal obligations and to enforce our Terms of Service.
We do not use your information for advertising, and we do not sell it.
03How we use AI
HomeAgent uses artificial intelligence provided by Anthropic (its Claude models) to read appliance labels, organize your home record, suggest maintenance, and draft guidance when you report a problem.
What we send to the AI
- The description you write when you report a problem, and your answers to follow-up questions.
- Photos you attach to a request, and photos of appliance labels you ask us to read.
- Details of the appliance or system involved, including make, model, and serial number.
- General details about your home, such as the year it was built and its heating fuel.
What we don't send: your name, your address, your phone number, or your email address.
Anthropic processes this information on our behalf, only to provide the service to us. Under our agreement with Anthropic, it may not use your information to train its models.
AI-generated guidance can be wrong or incomplete. Our Terms of Service explain how to use it safely and when to call a professional instead.
05How long we keep it
- While your account is open, we keep your information so your home record stays complete over the life of your home.
- Appliance label photos are deleted once the label has been read successfully. If a read fails, we keep the photo so we can fix the problem.
- When you delete your account, we delete your account, profile, home record, photos, requests, messages, and notification settings right away.
- Waitlist information is kept until you ask us to delete it or we no longer need it for launch.
A limited amount of information remains after deletion:
- Internal activity logs, with your identity removed.
- Your email address on a do-not-email list, only if an email to it previously bounced or was marked as spam, so we don't send to it again.
- Records of past payments that Stripe keeps under its own legal and tax obligations.
- Copies in backups, until those backups are deleted in the ordinary course.
06Your choices and rights
- Get a copy of your data. In the app, go to Settings, then Privacy & data, then Email my data. We'll email you your home record. To request your photos, email us.
- Correct your information. Edit it in the app, or email us.
- Delete your account. In the app, go to Settings, then Privacy & data, then Delete my account. Deletion happens immediately and can't be undone. If you have a HomeManager membership, deleting your account cancels it immediately. You can also email us to request deletion, and we'll verify your identity first.
- Notifications. Choose which push notifications and emails you receive in the app's settings. You can also turn off push notifications in your device settings.
- Camera and photos. You can change HomeAgent's camera and photo access at any time in your device settings.
- Sign in with Apple. You can stop using Sign in with Apple for HomeAgent in your Apple Account settings. Deleting your HomeAgent account also revokes our access.
State privacy rights
Depending on where you live, including California, Colorado, Connecticut, Virginia, and other states with privacy laws, you may have the right to know what personal information we have about you and to access it, correct it, delete it, or receive a portable copy. You may also have the right to opt out of the sale of personal information, targeted advertising, and certain profiling. We don't do any of those things.
To exercise a right, email support@yourhomeagent.ai with "Privacy request" in the subject line. We'll verify your identity, respond within 45 days, and won't treat you differently for making a request. An authorized agent may submit a request for you with your written permission. If we decline your request, you can appeal by replying to our decision, and we'll respond to the appeal as required by law.
07Security
We protect your information with safeguards appropriate to its sensitivity, including encryption in transit, private photo storage that can only be opened through short-lived links, access limited to the people who need it to do their jobs, and a payment process that keeps card numbers with Stripe. No system is perfectly secure, and we can't guarantee absolute security. If a security incident affects your personal information, we'll notify you as required by law, including New York's SHIELD Act.
08Children
The Services are intended for adults 18 and older and are not directed to children. We don't knowingly collect personal information from anyone under 18. If we learn that we have, we'll delete it.
09Where we operate
HomeAgent is offered in the United States. We and our service providers process and store information primarily in the United States.
10Our website
Our website does not use advertising or analytics cookies. Our hosting provider records standard server logs for security and reliability.
11Changes to this policy
We may update this policy as HomeAgent changes. When we do, we'll update the effective date at the top. If a change is material, we'll let you know in the app or by email before it takes effect.
12Contact us
Questions about this policy or your information:
Home Agent LLC
Email: support@yourhomeagent.ai
Web: yourhomeagent.ai