Contact us
Email support@yourhomeagent.ai and a person on our team will get back to you. Please include the email address on your HomeAgent account so we can find it quickly.
For billing questions, you can also write to billing@yourhomeagent.ai.
In an emergency, don't wait on the app. If you smell gas, see smoke, fire, or sparking, have active flooding, or hear a carbon monoxide alarm, get to safety first. Then call 911 and your utility company.
01Signing in
You can sign in with Apple, with Google, or with your email and password. If you forgot your password, use the password reset option on the sign-in screen and we'll email you a link. Sign in the same way you signed up, so you land in the same account.
02Cancelling HomeManager
In the app, go to Settings, then Subscription, and cancel. You keep HomeManager until the end of the billing period you've already paid for, and you won't be charged again. HomeManager is billed by HomeAgent through Stripe, not through the App Store, so it can't be cancelled from your Apple subscription settings.
03Billing and payments
You can update your card in the app under Settings, then Subscription. If a payment fails, we'll let you know by email so you can update it. Refunds are covered in our Terms of Service. For anything else about a charge, email billing@yourhomeagent.ai.
04Where HomeManager is available
HomeRecord is free and works anywhere in the United States. HomeManager and in-person service calls are available for homes in Nassau and Suffolk counties, New York. The app checks your home's address before you subscribe.
05Getting a copy of your data
In the app, go to Settings, then Privacy & data, then Email my data. We'll email you a copy of your home record. If you'd also like your photos, email support@yourhomeagent.ai.
06Deleting your account
In the app, go to Settings, then Privacy & data, then Delete my account. Deletion happens right away and can't be undone. It removes your home record, photos, and requests, and it cancels any HomeManager membership immediately, without a refund of the remaining time. To keep HomeManager through the period you've paid for, cancel it first and delete your account later.
If you can't get into the app, email support@yourhomeagent.ai and we'll delete your account after confirming it's yours.
07Notifications
Choose which push notifications and emails you get in the app's settings. To turn off push notifications entirely, use your phone's settings for HomeAgent.
08Privacy and terms
Read our Privacy Policy and Terms of Service. For privacy requests, email support@yourhomeagent.ai with "Privacy request" in the subject line.